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Program Management

Driving scalable learning operations, program performance, and continuous improvement.

I manage and optimize online executive education programs for the Florida State University College of Law’s Stoops Center for Law and Business, supporting a portfolio of 25+ accredited courses serving 250+ professionals.

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My work focuses on program operations, quality oversight, and cross-functional coordination to ensure consistent delivery, high learner satisfaction, and scalable growth. I partner with leadership, subject matter experts, and external accrediting bodies to maintain compliance, improve processes, and enhance the overall learning experience.

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Through structured workflows, data-informed decision making, and continuous iteration, I help sustain a high-performing program with strong learner outcomes and repeat engagement.

Course Operations

SME & Presenter Support

Accreditation & Compliance

Program Evaluation

Accreditation Management.png

Managing accreditation strategy and compliance operations across multiple professional bodies to ensure uninterrupted course delivery and program credibility.

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Highlights

  • Maintain accreditation across 4+ governing bodies (SHRM, HRCI, NASAA, IAPP), supporting a portfolio of 25+ courses.

  • Ensure 100% compliance with continuing education requirements to prevent program disruption.

  • Manage documentation and renewal cycles supporting ongoing program availability and revenue continuity.

  • Streamline accreditation workflows to improve turnaround time and reduce administrative overhead.

Partnering with attorneys, legal scholars, and business professionals to design high-quality learning experiences aligned with program goals and learner needs.

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Highlights

  • Collaborate with 20+ SMEs across legal and business disciplines to develop and maintain course content.

  • Translate complex subject matter into structured learning experiences supporting high learner satisfaction (4.8/5 avg).

  • Facilitate reviews and feedback cycles to improve clarity, pacing, and engagement.

  • Strengthen long-term SME partnerships to support course updates, expansions, and new program offerings.

Event & Webinar Coordination.png

Managing end-to-end webinar and event operations to deliver seamless live learning experiences at scale.

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Highlights

  • Supported 1,500+ webinar attendees through coordinated registration, communication, and delivery workflows.

  • Designed automated registration and reminder systems to improve attendance and reduce manual effort.

  • Delivered real-time technical support to maintain a smooth, disruption-free learner experience.

  • Coordinated logistics across presenters, schedules, and internal teams to ensure consistent execution.

Course Templates & Standardization Systems.png

Building scalable systems and templates to standardize course development and improve operational efficiency.

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Highlights

  • Standardized structure across 25+ courses, improving consistency and learner navigation.

  • Reduced course build time by implementing reusable templates and workflows.

  • Created a unified design system supporting faster development and easier updates.

  • Enabled scalable program growth without increasing production complexity.

Learner Feedback & Reporting.png

Leveraging learner data and feedback to drive program improvements, enhance engagement, and inform strategic decisions.

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Highlights

  • Achieved 4.8/5 average learner satisfaction and 100% recommendation rate across courses.

  • Increased learner engagement by ~75% through course improvements and updates.

  • Designed and implemented a centralized feedback system used across all programs.

  • Built dashboards to track satisfaction, engagement, and performance trends.

  • Delivered leadership insights to inform course updates, program strategy, and future offerings.

Course Lifecycle & Annual Updates.png

Managing full course lifecycle and annual update cycles to maintain relevance, accuracy, and learner engagement.

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Highlights

  • Oversee updates for 25+ courses annually, ensuring alignment with legal and regulatory changes.

  • Maintain content relevance to support continued learner satisfaction and repeat engagement.

  • Improve course flow and clarity using adult learning principles.

  • Track version control and updates to support long-term program sustainability.

Process Improvements & Operational Enhancements.png

Designing and optimizing operational systems to improve efficiency, scalability, and program performance.

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Highlights

  • Streamlined workflows across course development, SME coordination, and updates.

  • Implemented tracking systems for accreditation and lifecycle management.

  • Improved communication processes, reducing learner confusion and support needs.

  • Standardized internal documentation to ensure consistency and scalability.

  • Increased operational efficiency, enabling program growth without additional resources.

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