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Program Management

Supporting learning operations, execution, and continuous improvement.

I provide program support for online executive education at the Florida State University College of Law’s Stoops Center for Law and Business. My role blends project coordination, quality oversight, and operational support to ensure smooth course delivery, positive learner experiences, and consistent program growth. I collaborate closely with the Executive Director, subject matter experts, and partner organizations to maintain high-quality learning products and seamless program execution.

Course Operations

SME & Presenter Support

Accreditation & Compliance

Program Evaluation

Accreditation Management.png

Ensuring compliance, maintaining provider approvals, and managing accreditation workflows across multiple organizations.

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Highlights

  • Maintain and renew accreditation status across multiple professional bodies, including SHRM, HRCI, NASAA, and IAPP.

  • Track, organize, and submit documentation required for annual renewals and new program approvals.

  • Interpret accreditation guidelines to ensure all course materials meet required educational standards.

  • Coordinate provider applications and account setup for new accrediting organizations.

  • Streamline renewal timelines, required reporting, and documentation in partnership with the Executive Director.

Partnering with legal and business experts to develop accurate, engaging, and accessible learning experiences.

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Highlights

  • Coordinate with attorneys, legal scholars, and business professionals to define learning goals and course outcomes.

  • Translate complex legal and compliance content into structured, clear, and learner-friendly modules.

  • Facilitate content reviews, provide feedback, and ensure clarity, flow, and learner accessibility.

  • Guide SMEs through the instructional design process, offering suggestions to strengthen pacing and narrative.

  • Maintain ongoing relationships to support future course updates, enhancements, and new program ideas.

Event & Webinar Coordination.png

Managing registration, logistics, communication, and technical support for executive education webinars and live sessions.

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Highlights

  • Designed and managed webinar registration flows using Qualtrics, including automated confirmations and reminders.

  • Conducted pre-event technical rehearsals with presenters to ensure audio, video, and screen-sharing readiness.

  • Provided real-time tech support during live webinars to resolve issues quickly and maintain a smooth learner experience.

  • Coordinated schedules, calendars, and internal communications to support successful event delivery.

  • Organized post-event follow-up emails, recordings, and resource distribution to attendees.

Course Templates & Standardization Systems.png

Creating scalable, reusable templates and design systems to maintain consistency and accelerate course development.

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Highlights

  • Developed standardized course templates for modules, quizzes, discussion boards, transcripts, and multimedia assets.

  • Created a unified visual and structural design system for all Stoops Center executive courses.

  • Built repeatable workflows for SME submissions, draft revisions, and final uploads.

  • Maintained consistency across 25+ accredited courses by aligning formatting, visual hierarchy, and instructional flow.

  • Reduced development time by creating reusable components and systems that simplify future course builds.

Learner Feedback & Reporting.png

Analyzing and visualizing learner feedback to inform course updates and program decisions.

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Highlights

  • Designed the annual feedback survey used across all Stoops Center courses.

  • Directed intern-led data cleaning, conversion, and Power BI dashboard development.

  • Analyzed learner satisfaction, engagement, and perceived knowledge gain.

  • Created dashboards summarizing performance, participation, and improvement areas.

  • Presented findings to the Executive Director as the foundation for 2026 updates.

Course Lifecycle & Annual Updates.png

Managing yearly course refresh cycles to ensure accuracy, relevance, and continuous improvement.

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Highlights

  • Oversee annual updates for each course, incorporating new laws, readings, and SME-provided materials.

  • Enhance pacing, clarity, and instructional flow by applying adult-learning principles.

  • Update multimedia elements, assessments, and interactive components each year.

  • Track version changes and maintain documentation for future updates.

  • Evaluate engagement patterns to guide iteration.

Process Improvements & Operational Enhancements.png

Identifying gaps, creating systems, and refining workflows to improve program efficiency and consistency.

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Highlights

  • Improved workflows for course preparation, SME coordination, and content updates.

  • Implemented tracking systems for accreditation renewals and annual update cycles.

  • Enhanced learner communication through improved instructions, emails, and reminders.

  • Developed internal documentation to reduce confusion and maintain consistency.

  • Streamlined survey workflows to generate clearer and more actionable data.

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